Privacy Policy

Peter Warren Kia is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Peter Warren Kia manages personal information. It is structured as follows:

1. Personal information Peter Warren Kia collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Peter Warren Kia and complaints
10. Changes to Privacy Policy

1. Personal information Peter Warren Kia collects

The main types of personal information Peter Warren Kia collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Peter Warren Kia such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Peter Warren Kia's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Peter Warren Kia's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Peter Warren Kia's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Peter Warren Kia.

Peter Warren Kia collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Peter Warren Kia keeps of telephone calls, or emails received, or messages sent to Peter Warren Kia or posted on Peter Warren Kia's pages on social media);
• Peter Warren Kia's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Peter Warren Kia collects personal information in connection with running its business directly from the individual concerned. On occasion Peter Warren Kia may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Peter Warren Kia stores personal information in electronic and paper form.

Peter Warren Kia uses and discloses personal information as follows:

• to source vehicles and sell them to Peter Warren Kia's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Peter Warren Kia's customers and prospective customers;
• to obtain products, services or information from Peter Warren Kia's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Peter Warren Kia knows about them);
• to operate and manage Peter Warren Kia's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Peter Warren Kia. For example, Peter Warren Kia may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Peter Warren Kia also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Peter Warren Kia uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Peter Warren Kia uses in the operation of the computer program is browsing history on Peter Warren Kia's websites, name, contact information, and other information you may input into Peter Warren Kia's websites. The level of human oversight Peter Warren Kia provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Peter Warren Kia's staff.

4. Cookies

Peter Warren Kia uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Peter Warren Kia's web server. Peter Warren Kia may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Peter Warren Kia's platforms and those social media platforms. Peter Warren Kia's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Peter Warren Kia's website.

5. Links to other websites

Peter Warren Kia's website may contain links to third party websites. Peter Warren Kia does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Peter Warren Kia and do not wish to receive these communications from Peter Warren Kia in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Peter Warren Kia.

7. Overseas transfers

Peter Warren Kia's website/s are hosted in Australia. On occasion, a third party service provider Peter Warren Kia engages or that Peter Warren Kia is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Peter Warren Kia holds about them by contacting Peter Warren Kia during business hours on 02 9828 8080 or via the contact page.

Peter Warren Kia may require an individual making a request to verify their identity before processing their request.

Peter Warren Kia will aim to respond to all requests promptly and within 30 days.

Peter Warren Kia may refuse a request where permitted or required by law. Peter Warren Kia will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Peter Warren Kia and complaints

If you have any queries, concerns or complaints about how Peter Warren Kia handles your personal information please contact Peter Warren Kia during business hours on 02 9828 8080 or via the contact page. Peter Warren Kia may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Peter Warren Kia can understand the nature of your concern. In most cases, Peter Warren Kia will ask that you put your request in writing.

Peter Warren Kia takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Peter Warren Kia's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 9828 8080
• Mailing Address: 13 Hume Hwy, Warwick Farm, NSW, 2170

10. Changes to Privacy Policy

Peter Warren Kia may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.